Three services. Each built around a specific problem.
We don't offer a platform or a subscription tier. Each service is a fixed-scope engagement that addresses one thing your business spends too much time on.
How we approach every setup
Before any configuration begins, we spend time understanding the actual workflow — who handles which messages, where things get delayed, what your customers typically ask. The setup is built around that understanding rather than a template.
Assessment call — we ask about your business, your current process, and where the friction is. Usually 30–45 minutes.
Configuration — we set up the tool against your actual calendar, glossary or workflow. Testing included before anything goes live.
Staff walkthrough — we explain what the tool does and doesn't do, and confirm the escalation path for edge cases.
Appointment Desk
A booking assistant for clinics, salons, workshops and studios that still take appointments by phone and message. It offers open slots, confirms details back to the customer in their own words, and writes the entry into the calendar your staff already keep. Anything unusual — a request to move three bookings at once, a customer sounding upset — goes to a person straight away. Setup includes matching your real opening pattern including public holidays and the days you close early.
- Integrates with the calendar your staff already use
- Configured for Sabah state and federal holidays
- Escalates unusual requests to a staff member immediately
- Confirms bookings in the customer's own phrasing
Typical setup timeline
Three to five working days from when we've collected your calendar details, opening hours, and service types. Testing runs before anything faces customers.
Best for: clinics, salons, repair workshops, tutoring centres, studios
Enquire About ThisMultilingual Reply Drafting
Drafting support for businesses replying in more than one language across a day. Incoming messages in Bahasa Malaysia, English, Mandarin or Tamil receive a draft reply in the same language, held for a staff member to read before sending. We build the phrasing from your own past replies so the tone stays yours rather than becoming stiff. Includes a glossary of terms you want kept in a particular language, and a short review after three weeks of live use.
- BM, English, Mandarin and Tamil in the same thread
- Tone trained on your actual sent messages, not a template
- Custom glossary for product names, pricing terms, brand words
- Three-week live review with glossary corrections included
- Staff member reads every draft before it's sent
Typical setup timeline
About a week from the initial message review session. We need a sample of past replies to build the tone profile — the more you can share, the closer the drafts will sound like you.
Best for: businesses receiving high message volumes in mixed languages daily
Enquire About This
Quarterly Check-in
For businesses that would rather not hold a monthly commitment. Four times a year we spend a working day with your setup: reviewing accuracy, updating anything that changed in your products or pricing, retiring rules that are no longer used, and writing a short honest note on whether the arrangement still pays for itself. If the answer is no, we say so and help you unwind it cleanly.
- No monthly retainer or standing commitment
- Full working day per quarter for review and updates
- Written summary note included after every visit
- Honest written assessment of whether the tool still earns its keep
- Exit support included if the assessment recommends stopping
Can be added to existing setups
This service works as a standalone maintenance arrangement for businesses that already have an AI tool running, not just for setups we've built. We assess what's there and maintain it the same way.
Best for: businesses that want to maintain a setup without monthly overhead
Enquire About ThisWhich service fits your situation?
Use this to narrow down which of the three would address your main friction point.
| What it addresses | Appointment Desk |
Multilingual Drafting |
Quarterly Check-in |
|---|---|---|---|
| Booking coordination by phone/message takes staff time | — | — | |
| Customers message in more than one language daily | — | — | |
| Have an existing AI setup that needs maintenance | — | — | |
| Want multilingual drafting reviewed quarterly | — | ||
| Prefer fixed price with no monthly cost |
Still unsure? A short call usually clarifies which service addresses your main issue — or whether none of them do.
Standards that apply to all three services
These aren't optional. They're part of every engagement, regardless of which service you choose.
Data handling documented upfront
Before setup begins, we explain what customer data flows through the tool, how it's stored, and what happens to it when the arrangement ends.
Human in the loop for edge cases
Every setup has a defined escalation point. Nothing unusual gets handled automatically — it surfaces to a staff member.
Staff walkthrough before go-live
A session with the people who'll actually use the tool day-to-day is included in every engagement.
Written records after each visit
You receive a brief written note after setup and after every quarterly visit — covering what was changed and why.
Clean exit if things don't work
If an arrangement isn't delivering, we say so plainly and help with removal — integrations disconnected, data returned or deleted.
No platform lock-in
We avoid building around proprietary platforms you can't leave. The setup should remain your property throughout.
Transparent pricing
Fixed amounts, no hidden extras. All prices in Malaysian Ringgit.
Appointment Desk
RM 122
One-time setup fee
- Calendar integration
- Sabah holiday configuration
- Escalation path setup
- Staff walkthrough included
Multilingual Drafting
RM 445
Setup + first period
- BM, EN, ZH, TA coverage
- Tone profile from your messages
- Custom glossary
- 3-week live review included
- Staff walkthrough included
Quarterly Check-in
RM 635
Per quarter, no minimum
- Full working day per visit
- Accuracy review + updates
- Written summary note
- Honest ROI assessment
- Exit support if recommended
Not sure which to start with?
Send us a short message about your business and the main thing taking too much time. We'll come back with a clear recommendation — or tell you honestly if none of our services are the right fit.
Book Now